Terms & Conditions

Last Updated on September 20, 2023

1. Introduction

GTEFL is a trading name of Roxinford Education Group, a company registered in England with the company number 06260864. The registered address is 103 – 105, Greenford Road, Harrow, Middlesex, HA1 3QF. These terms and conditions (“Terms”) govern your access to and use of GTEFL.com courses (“the Course”). By enrolling in the Course, you agree to abide by these Terms.

2. Eligibility

You must be at least 18 years old to enrol in the Course. By registering, you confirm that you meet this requirement.

3. Course Content

The Course aims to provide comprehensive training in Teaching English as a Foreign Language (TEFL).

4. Course Fees and Payment

4.1 All course fees must be paid in full prior to course commencement unless otherwise stated in special promotions. Special promotions may offer discounted rates or deferred payment options, as described in the promotional materials.

4.2 The course fees already include examination and qualification fees. For Ofqual-regulated courses, there is an examination retake fee which is £95 for the Level 3 TEFL course and £195 for the Level 5 TEFL course.

4.3 Special promotions are subject to availability and may be withdrawn at any time. Special promotions cannot be combined unless explicitly stated.

4.4 Any discount codes or vouchers must be applied at the time of purchase. Retroactive application of discount codes or vouchers is not possible.

5. Refund Policy

5.1 We offer a 14-day refund guarantee, commencing from the date of purchase. During this 14-day period, you may request a 100% refund of the paid course fee.

5.2 To initiate the refund process, you must make your request in writing by email to [email protected].

5.3 Refund is not possible under the following circumstances:

  • If the student has completed more than 5 lessons within a course.
  • If the refund request falls outside of the 14-day guarantee period.

5.4 All refunds are subject to the receipt of a written request and will be processed within 5 working days from the date of receiving the request, as per standard operating procedures.

5.5 Any materials, digital or physical, provided to the student as part of the course must be returned or deleted upon receipt of the refund.

6. Making Changes to Your Real-Life Teaching Lesson Schedule and One-to-One Tutoring

6.1 If a request to change a scheduled lesson or tutoring session is made more than 14 days prior to the session, there will be no fee to re-schedule.

6.2 If a change is requested between 14 days and 7 days prior to the session, a re-scheduling fee of £30 per session will apply. This fee must be paid at the time of re-scheduling.

6.3 If a change or cancellation is requested 6 days or fewer before the session, no changes or cancellations can be made. Additional sessions are payable at £55 per session.

6.4 If a session is booked within 7 days of the classroom course start date, no changes or cancellations can be made.

6.5 In case of an emergency that prevents your attendance, and with written proof of the incident, the session may be rebooked free of charge at the Course Director’s discretion, subject to availability.

7. Course Duration and Extensions

7.1 All courses have a duration of one year from the purchase date unless otherwise explicitly stated in the course details.

7.2 Course extensions may be available for a fee. The fees for course extensions vary and are subject to change; the current fees will be displayed on the course information page or can be obtained by contacting customer support.

8. PRO Membership

PRO Membership is a premier online platform for TEFL Continuing Professional Development. 

Subscription Plans and Payment:

8.1 The PRO Membership is available on either a monthly or yearly subscription basis.
8.2 Your subscription begins as soon as your initial payment is processed.
8.3 You will be charged the subscription fee stated at the time of purchase, plus applicable taxes, to the payment method provided.
8.4 Your subscription renews automatically at the end of each subscription period (month/year), and your payment method will be charged the current subscription rate unless you choose to cancel.

Cancellation Policy:

8.5 You may cancel your PRO Membership at any time before the next billing cycle to stop future payments.
8.6 To cancel, please visit the ‘Subscription’ section in your accounts page or contact our customer support team.
8.7 Upon cancellation, you will continue to have access to the PRO Membership benefits until the end of your current billing period.
8.8 No refunds or credits for partial months or years of service will be issued.

Service Changes and Availability:

8.9 We are committed to ensuring the highest quality and relevance of our TEFL CPD content, and as such, the content offered may evolve over time. 

9. Intellectual Property

All materials provided by GTEFL remain the intellectual property of GTEFL and are not to be copied, distributed, or sold.

10. Liability

GTEFL shall not be liable for any incidental or consequential damages resulting from the use or inability to use its services.

11. Data Protection

We respect your privacy and will handle your personal information in accordance with our privacy policy.

12. Governing Law

These terms and conditions are governed by the laws of the United Kingdom.

13. Changes to Terms

We reserves the right to change these terms and conditions at any time. 

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If you are not sure which course package to choose, you can request a call back from a course advisor.